Frequently Asked Questions

We proudly serve homeowners, landlords, and property managers throughout the Eastside. Our primary service areas include Kirkland (our home base), Bellevue, and Redmond. We also provide services to extended areas including Bothell, Woodinville, Medina, Clyde Hill, Juanita, and Totem Lake. If you're nearby and don't see your city listed, give us a call—we're a local business and can often accommodate requests outside our core service area.

We cover the repairs and maintenance that keep your home or property running smoothly. Our services include:

• • General home repairs (doors, locks, drywall, faucets, fixtures)
• • Appliance installation (dishwashers, washers, dryers, microwaves, ranges)
• • Plumbing and electrical basics (toilets, garbage disposals, light fixtures, outlets, ceiling fans)
• • Kitchen and bathroom updates (cabinets, counters, hardware, caulking)
• • Seasonal maintenance (filters, gutter cleaning, weatherproofing, smoke detectors)
• • Property maintenance (ongoing packages for landlords, HOAs, and rental owners)
• • Remodel support (prep and finish work for kitchens, bathrooms, and small updates)

Yes, absolutely. We are fully licensed, bonded, and insured for your protection and peace of mind. Our uniformed professionals average 10+ years of experience, and we can provide proof of insurance and licensing upon request. This is part of our commitment to professional, reliable service.

We're not a franchise—we're a local business that answers the phone, shows up on time, and gets the job done right. Our focus is on reliable home repairs, appliance installations, and ongoing property maintenance with clear pricing and dependable service. We understand the unique needs of Pacific Northwest homes and are committed to building lasting relationships with every customer through our "Done Right Promise."

Yes! We serve all three types of clients with tailored solutions. For homeowners, we handle quick repairs, seasonal maintenance, and small remodel support. For landlords, we provide tenant turnover prep, multi-property service, and cost-effective solutions. For HOAs and property managers, we offer ongoing maintenance plans, scheduled inspections, and bulk project discounts.

Our "Done Right Promise" means we guarantee our work and won't consider the job complete until you're 100% satisfied. If there's any issue with our work, we'll return to make it right at no additional charge. We take pride in every job, no matter how big or small, and stand behind our workmanship with this commitment to excellence.

We can handle material procurement for you, or you can purchase them yourself if you prefer. We'll discuss the best approach during our estimate based on your project needs and preferences. If you choose to buy materials directly, we can recommend quality suppliers and provide you with a detailed materials list. Either way, we'll ensure you get the right materials for the job.

Absolutely. Part of our professional service includes thorough cleanup after every job. We respect your home and will leave your work area clean and tidy, removing all debris and construction materials. We believe in leaving your property in better condition than when we arrived.

We're fully licensed, bonded, and insured, so you're protected in the unlikely event of any issues. Our experienced professionals take every precaution to prevent problems, but if something unexpected occurs, we'll address it immediately and make it right. Communication is key—we'll keep you informed throughout the process and address any concerns promptly.

Yes, we stand behind all our work with warranties that vary depending on the type of service performed. We'll discuss specific warranty terms for your project during our estimate. Our "Done Right Promise" ensures that if you're not satisfied with our work for any reason, we'll return to make it right at no additional cost to you.

Yes, we offer emergency repair services and understand that some home issues can't wait. We provide same-day service when possible, especially for urgent situations like plumbing leaks, electrical issues, or security concerns. Our business hours are Monday-Friday 7AM-6PM and Saturday 8AM-4PM, with emergency service available outside these hours when needed.