Privacy Policy

We respect your privacy and are committed to protecting your personal information. Learn how we collect, use, and safeguard your data.

Last Updated: December 2024

Our Commitment to Your Privacy

At Kirkland Handyman Co., we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

We are a local handyman service company serving Kirkland, Bellevue, Redmond, and surrounding areas. This policy applies to all information collected through our website, phone calls, emails, and in-person interactions.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information when you:

  • Request a quote or estimate
  • Schedule a service appointment
  • Contact us via phone, email, or website forms
  • Subscribe to our communications

This information may include:

  • • Name and contact information
  • • Email address and phone number
  • • Service address and location
  • • Property details and service needs
  • • Payment information (when applicable)
  • • Communication preferences
  • • Service history and notes
  • • Any other information you provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage:

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referring website or search terms
  • Device type and operating system
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • • Provide estimates and quotes
  • • Schedule and perform services
  • • Process payments and billing
  • • Maintain service records

Communication

  • • Respond to inquiries
  • • Send appointment reminders
  • • Provide service updates
  • • Customer support

Business Operations

  • • Improve our services
  • • Analyze website usage
  • • Marketing and promotions
  • • Legal compliance

Security & Legal

  • • Prevent fraud and abuse
  • • Comply with legal obligations
  • • Protect our rights and property
  • • Resolve disputes

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software, or website hosting services. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by law, such as in response to a court order, subpoena, or other legal process, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

  • • Secure data encryption
  • • Regular security updates
  • • Secure data transmission
  • • Access controls and authentication

Administrative Safeguards

  • • Employee training and awareness
  • • Limited access to personal data
  • • Regular security assessments
  • • Incident response procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to protect your data.

Your Rights and Choices

You have certain rights regarding your personal information:

Access

Request to see what personal information we have about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal requirements)

Opt-Out

Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website usage
  • Provide personalized content

You can control cookies through your browser settings, though some features may not work properly if disabled.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

We encourage you to read the privacy policies of any third-party websites you visit through our links.

This Privacy Policy applies only to information collected by Kirkland Handyman Co.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

We will securely delete or anonymize information when it's no longer needed.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

Parents and guardians should supervise their children's online activities.

Updates and Contact Information

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Policy Updates

We will notify you of any material changes by posting the updated policy on our website. Your continued use of our services constitutes acceptance of the updated policy.

Questions or Concerns

If you have questions about this Privacy Policy or our data practices:

Phone: (425) 658-6950

Email: [email protected]

Service Areas: Kirkland, Bellevue, Redmond, WA

This Privacy Policy is effective as of December 2024 and governs our collection and use of information from the date of your first interaction with our services.